Privacy policy for pre-acquisition customers.

Last modified: March 7, 2023

This privacy policy applies to you ONLY if you became a customer before August 17, 2017. See the Terms of Service for details.

Privacy Statement

We are committed to protecting your privacy on its website and in using our services. This policy gives details of what information we may collect from you and how we may store and use your information. By voluntarily using our website and services, you are indicating your consent to this Privacy Policy and you hereby consent that we will collect, use and share your information as set forth in this Policy. We periodically update our Privacy Policy and it is your responsibility to review and remain informed about any changes we make to this Policy. Your continued use of our website after any changes, or revisions to this Privacy Policy have been published shall indicate your agreement with the terms of such revised Privacy Policy.

Collection of Information

We may collect data and any Personal Information you provide us. “Personal Information” is any information that can be used to identify an individual including, but not limited to, your name, email address, company information, login information, billing information such as credit card number and billing address, user and account passwords, marketing preferences or location information. We shall retain and use your Personal Information as necessary to comply with our business requirements, legal obligations and enforce our agreements. We may also collect Personal Information for the following purpose:

  • Administer your account
  • Respond to customer service requests, comments or questions
  • Send you security alerts, updates and warranty information
  • Send you marketing information or newsletters
  • Training, Webinar or Testimonials
  • Recruiting
  • Conduct research and analysis to help improve and maintain our services
  • In connection with the ordinary course of business

Sharing Personal Information

Protecting your Personal Information is important to us and we do not sell your information to third parties. We may share your Information with third parties as follows:

  • To our subsidiaries, affiliates, vendors, consultants, service providers and other third parties who need access to your Information in order to carry out work on our behalf.
  • In connection with, or during negotiations of, any merger, sale of company assets or acquisition of all or portion of the company to another company.
  • If we're under the duty to disclose to comply with any applicable law, regulation, legal process or court order.
  • To enforce our agreements that governs the sale or use of our products and services.
  • To protect the rights, property or security of our product, our employees or users.

Use of Cookies or Other Technology

Cookies are small text files stored by your browser in your computer when you visit our web site. As you interact with our website, we use automatic data collection tools such as cookies and web beacons to collection information about your equipment, browser action and patterns. To improve our services and to provide you with the best possible product we may also collect information relating to your connectivity, browser type, Internet Protocol (IP) address and other communication data. The product is optimized for time-series metrics data, helping you use metrics and analytics to better manage cloud applications. We also use log monitors to optimize storing, indexing, and analyzing log data.


We take your security seriously and we are committed to protecting your Personal Information from unauthorized access, use and disclosure. We follow generally accepted standards to protect your Personal Information, however the transmission of information via the Internet or email is not completely secure, and although we do our best to protect your Personal Information we cannot ensure or warrant the security of any information you provide us during transmission and once it is received. If you have any questions about the security of your Personal Information, you can contact our Technical Support team.

Linked Website

Our website may contain links to other websites, our partner networks or advertisers. We are not responsible for the privacy practices or the content of third party websites whose privacy practices and content may differ from us. We encourage you to review the Privacy Policy of any website you visit.

Transfer of your Information

In accordance with applicable law, we may transfer your Personal Information to any subsidiary or affiliates in any country we operate. You consent to the transfer, processing and storage of such information outside of your country of residence where you may not have the same rights and protections outside of your country of residence.


We may periodically send you newsletters and emails to provide you with information about our products or services we feel may interest you. If you no longer wish to receive marketing information from us you can unsubscribe from such emails using the link provided.


If you choose to participate in our webinar you will be required to provide your name, email, company name, job title and phone number. We will send you an email to register. If you no longer wish to be part of our database, contact our Technical Support team and we will remove you from our database.


Upon customer consent, we may post customer testimonials on our website which may contain Personal Information.

Account Information

Upon written request and subject to applicable law, you may update, correct or delete your information at anytime by contacting our Technical Support team. We will apply your changes within a reasonable time-frame. We shall reserve the right to retain certain Personal Information as required by law, to resolve disputes, enforce our agreements or for any other legitimate business purpose.

Children Under the Age of 13

Our website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children. Please do not send us your Personal Information if you are younger than 13 years of age.

California Privacy Rights

In accordance with California Civil Code Section 1798.83, California residents may request information regarding the disclosure of your Personal Information by Wavefront to its affiliates and/or third parties for direct marketing purposes.